Support
Help, directly from the people who built it.
Support for applications developed by DRIFTMOTH LLC — and for the websites, web systems, and AI features we build for clients. No ticket queues, no tiers: you reach the studio itself.
Scope
What we support.
Our applications
Applications for iPhone, iPad, and Mac developed by DRIFTMOTH LLC — defects, crashes, account and purchase questions, and compatibility with new OS releases.
Client builds
Websites, web systems, design systems, and AI features we shipped for clients — fixes, adjustments, and the maintenance that keeps them healthy.
Rescues
Sites and systems we didn’t build. That is the renovation work — tell us what’s broken and we’ll tell you honestly whether we can help.
A good report
What to include.
Four things turn a vague “it’s broken” into something we can act on the same day:
The product
Which application or site, and the version if you know it.
The environment
Your device and OS version — iPhone 15 on iOS 19, a browser and its version.
Expected vs. actual
What you expected to happen, and what happened instead.
Evidence
A screenshot or short recording, if you can — it usually settles the question.
Questions
Support, answered.
How fast will I get an answer?
Expect a reply within a couple of days. For urgent issues with an application or site we built, call +1 (305) 922-3837 — the phone line is available 24/7.
What products do you support?
Applications for iPhone, iPad, and Mac developed by DRIFTMOTH LLC, and the websites, web systems, and AI features we build for clients.
Can you help with an app or site you didn’t build?
Yes — that is the studio’s rescue and renovation work. Describe the situation through the contact page and we’ll tell you honestly whether we can help.
How do I report a bug?
Email hello@driftmoth.com with the product name, your device and OS version, what you expected, what happened instead, and screenshots or a recording if you can.
Where is your privacy policy?
At privacy.html — the short version is that we do not collect personal data.
Do you offer ongoing maintenance?
Yes. Ongoing partnership is one of the studio’s services — roadmap, delivery, and the maintenance that keeps software healthy after launch.
Contact
Tell us what you’re building.
A prototype, a rescue, or a long-term build — we’d like to hear about it. Expect a reply within a couple of days.