Geko: Tangle Tails · Support
Support.
Help with Geko: Tangle Tails — directly from the people who built it. No ticket queues, no tiers: you reach the studio itself.
A good report
What to include.
Four things turn a vague “it’s broken” into something we can act on the same day:
The product and version
Which app it is, and its version — shown in the app’s settings.
The environment
Your device and OS version — iPhone 15 on iOS 19, a browser and its version.
Expected vs. actual
What you expected to happen, and what happened instead.
Evidence
A screenshot or short recording, if you can — it usually settles the question.
Questions
Support, answered.
How fast will I get an answer?
Expect a reply within a couple of days. For something urgent, call +1 (561) 782-2041 — the phone line is available 24/7.
How do I report a bug?
Email hello@driftmoth.com with your device and OS version, the level you were on, what you expected, and what happened instead. A screenshot or short recording usually settles the question.
Where is the privacy policy?
Right here — the short version is that Geko: Tangle Tails collects no data at all.
I lost my progress — can you restore it?
Progress is saved only on your device. If you reinstall without a device backup, progress is gone; with an iCloud or Google backup it comes back with the backup.
How do I reset progress or turn off vibration?
Both live in the game’s Settings: Progress → Reset starts you over, and the haptics toggle silences vibration.
Does the game cost anything?
No. Geko: Tangle Tails is free and has no in-app purchases — coins are earned only by playing.